Can I know the status of my order?
Yes, by accessing your client area you will be able to know at any time the status of your order.
What days and times are deliveries made?
Orders are delivered from Monday to Friday between 9:00 am and 6:00 pm by the Carrier.
After shipment, how many days can my order take to be delivered?
Orders tend to be delivered within a period of 24 to 48 hours, however due to the current situation this period may be extended.
- Mainland Portugal: 3 to 5 business days
- Islands: 5-7 business days
- International: 5 to 10 business days
Please note that our delivery times are an estimate only and are based on shipping time. Elastron Healthcare is not responsible for delays in delivery services, outside of our services however, we will always try to minimize any potential delay in order to provide your satisfaction.
What is the value of shipping costs?
National Standard shipping costs for mainland Portugal are €4.67+VAT (5.74€), offer for purchases over 37.74+VAT (40€).
And if by any chance it's not there when they deliver my order?
If we are not able to successfully deliver at your destination address, CTT will leave a notice to pick it up at the nearest CTT Post Office, within 5 working days.
If you do not pick up the order, it will be returned to Elastron. Later you will be able to request a new shipment upon payment of the associated transport costs.
Can you only deliver the products to my address or can it be at another delivery point?
Orders can be delivered to your home, workplace or any other place chosen by you, provided that at the time of ordering, indicate the respective delivery address of your choice.
What if a product is not delivered due to lack of stock?
The products presented on maskcolours.pt are subject to stock availability at the time the order is prepared. Missing products will not be invoiced, nor will any missing products be replaced by others, even if equivalent.
If the product is damaged or if I don't want it, how should I proceed with the return?
Elastron Healthcare trusts the quality of its products and its transport conditions. Due to these facts, returns or mask exchanges are not accepted, unless there are quality problems with the product, before use. Due to the end of the product and for the protection of health, the right of free resolution cannot be exercised for packages that have signs that they have been opened and handled, pursuant to the provisions of article 17/1-e.